Consumer Reports said Thursday it's pulling its recommendation on Microsoft Surface laptops and tablets (including the Surface Pro, Surface Book and Surface Laptop) because of "poor predicted reliability in comparison to most other brands."
The magazine says its survey found that "25 percent of Microsoft laptops and tablets will present their owners with problems by the end of the second year of ownership." It said its warning applies even to Microsoft's devices that launched just a couple of months ago.
CNBC reviewed the new Surface Pro in June and found that, while it was a powerful tablet that also doubles as a competitive laptop, the configuration options are far more expensive than what most consumers could buy from Microsoft's competitors.
Consumer Reports said that responses to its annual survey revealed that consumers weren't pleased with their Microsoft products during the lifetime of ownership. Frozen computers, unexpected shutdowns and unresponsive screens were noted as complaints.
Read more here: www.cnbc.com/2017/08/10/consumer-reports-pulls-microsoft-surface-recommendation.html